General Information

General Information

What’s Optimum Verification Company Primary Source Verification (PSV)?

Primary Source Verification (PSV) is the process of confirming an applicant’s academic, professional, and employment credentials directly with the original issuing authority to ensure authenticity.

Why is PSV important?

PSV protects organizations from fraudulent documents and ensures only genuine, qualified professionals are licensed, employed, or recognized.

Who requires PSV?

Regulatory bodies, licensing authorities, and employers in sectors such as healthcare, engineering, and finance typically require PSV before issuing licenses, permits, or approvals.

Who is illegible to apply for PSV?

Anyone whose credentials (education, license, work experience) require validation for employment, licensing, immigration, or study may apply.

Can employers apply on behalf of candidates?

Yes. Employers can apply on behalf of candidates with the applicant’s consent and required documents, often used for bulk verification requests.

Account Setup & Application Process

How do I register for a Optimum Verification account?

• Visit Optimumverification.com and click “Start Verification.”
• Select your organization and click “Apply Now.”
• Click “Register Now” and complete your details.
• Verify your email and complete Two-Factor Authentication (OTP sent to your email).

How do I submit my PSV application?

• Log in to your account.
• Complete the Registration Information and upload your ID/passport.
• Add education and employment documents.
• Review and sign the Letter of Authorization (LOA).
• Confirm details and click “Place Order.”

What does a background check typically include?

The standards for conducting background checks change depending on what your industry needs. Usually, when a company looks into someone’s background for a job, they check things like the person’s criminal history, financial history, driving records, and information about their education, past jobs, and qualifications.

How long does registration take?

Only a few minutes, provided all required details and documents are ready.

Document Handling

 What is the letter of Authorization (LOA) and why is it mandatory?

The LOA allows Optimum Verification to contact issuing authorities directly to verify your documents. Without it, PSV cannot proceed.

Do I need to attest or apostille my documents before submission?

In most cases, attestation is not required. However, some authorities may request attested or apostilled documents. Always confirm requirements with your target authority.

Can I submit additional documents after applying?

Yes. If additional documents are required, you will be notified via email and through your dashboard.

 What if my issuing authority requests more documents?

You’ll be notified promptly. Upload the requested documents through your dashboard to avoid delays.

Processing & Timelines

 How long does verification take?

Processing times vary by authority. On average, it may take several weeks, depending on responsiveness from issuing institutions. Delays may occur due to:

• Incomplete document submission
• Unforeseen events (holidays, strikes, or system outages)
• Location where they process from. 

How will I know my application was submitted successfully?

You’ll receive an auto-confirmation email with your Case Number and a summary of submitted documents.

 What if my application delayed?

You will be notified by email, and real-time updates will be available in your dashboard.

Tracking & Reporting

 How can I track my application status?

Log in to your Optimum Verification dashboard for real-time updates. Email notifications are also sent at each stage.

How will I know when my PSV application is complete?

You’ll receive an email notification once the verification is finalized. Your official report will be available for download in your dashboard.

Appeals & Discrepancies

 What happens if my report shows “Discrepancy” or “Unable to Verify”?

You can request re-verification or provide supporting documents. Instructions will be included in your report.

 How do I request an appeal or re-verification?

Submit a request via the Support Center. A Optimum Verification specialist will guide you through the appeal process.

Technical & Account Issues

 I forget my password – how can I reset it?

Click “Forgot Password” on the login page. You’ll receive an email with reset instructions.

 I cannot access my account – what should I do?

Check that your email is verified, confirm you’re using the correct credentials, and check your spam folder. If the issue persists, contact Support.

 Which browser / devices are supported?

Optimum Verification supports modern browsers (Chrome, Firefox, Safari, Edge). Desktop is recommended for uploading documents, though mobile is also supported.

Compliance & Privacy

 How is my data protected?

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Who has access to my personal documents?

Your personal documents are handled with strict confidentiality. We do not sell your information. Access may only be granted in the following cases:

• Service Providers: Authorized third-party vendors who assist in operating our services (e.g., payment processors, hosting providers).
• Legal Requirements: When disclosure is required by law, to protect our rights, or to comply with official requests.

Business Transfers: In the event of a merger, acquisition, or transfer of assets.

Special Cases

 What if I do not have all required documents?

You may apply with what you have. Optimum Verification will advise on alternatives or partial verification options.

What if my documents are pending issuance (e.g., degree not yet awarded)?

In such cases, you may provide an official letter from the issuing authority confirming the status of your documents and the expected issuance. This will allow us to proceed with the verification process accordingly.